We ask that you contact the salon if you’re over 10 minutes late for your appointment.

If you arrive late, we will do our best to hold your reservation and accommodate you. However, if you do not notify us, your appointment will be considered a walk-in, and your preferred technician may not be available.

A deposit is required for groups of 5 or more. A $10 deposit per person will be applied toward your bill if everyone arrives on time.

If anyone in the group does not show up, $10 per absent person will be deducted from the deposit. The entire deposit may be forfeited if the group does not show up.

You are paying for the artist’s time, products, and other expenses involved in providing your service. No refunds will be given for services or products.

If you are unhappy with a service, please contact us within 48 hours of your appointment to discuss your concerns. If the issue is caused by the application or product, a complimentary express touch-up will be provided when appropriate.

Concerns reported after 48 hours, or issues resulting from failure to follow proper aftercare instructions, will be charged at the full service price.

Nail extensions gradually wear over time. Excessive exposure to water or cleaning chemicals can increase the likelihood of lifting.

We recommend nail enhancements and refills every 2–3 weeks. Long-wear polish durability depends on daily activities and wear and tear. Regular polish may last up to 3 days, while gel polish may last up to 2 weeks, depending on individual conditions.

Visit your favorite nail technician every 2–3 weeks to maintain your nails as your natural nails grow. Avoid going beyond three weeks between fills to help reduce pressure on lifted enhancements and lower the risk of nail complications.

We provide a 7-day guarantee on nail treatments and products. This guarantee is void if:

• Artificial nails are serviced by another salon.
• You work with harsh chemicals without gloves.
• You bite, pick at, or intentionally remove your nails.
• You use products other than those recommended by our salon.
• You fail to follow our recommended home-care instructions.
• You neglect advice to seek medical attention when necessary.
• You do not use products according to their instructions.

Any complaint regarding a treatment or product must be reported to the salon as soon as possible, and no later than 3 working days after discovery. Complaints may be submitted in writing or by phone.

Bluesky Nails & Eyelashes will provide an adequate response within 3 working days. If a complaint is justified, the salon will repeat the agreed-upon treatment.